Get in Touch With Us
Got a question about one of the new Canadian online casinos we cover, spotted something that needs updating, or just want to share feedback on how we rate and rank sites? This page covers the ways to reach the Online Casinos Canada team and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally — we do not rely on automated replies to close out enquiries. Telling us upfront what your message is about (a bonus term you'd like explained, a casino you think we should look at, or a correction) helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our reviews and ratings — how we assessed a particular new Canadian casino, why it sits where it does in our rankings, or what a listed welcome bonus actually involves.
- Corrections — online casino offers, terms and licensing details change often. If something on the site looks out of date, we want to know so we can check it against the operator's current terms.
- Suggestions for coverage — if there's a new operator, payment method, or bonus type you'd like us to look into, tell us. Reader input genuinely shapes what we cover next.
- Partnership or editorial enquiries — if you represent an operator or software provider and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, say so in your message. We will point you toward appropriate support resources rather than treating it as a standard enquiry.
How Enquiries Are Handled
Every message is reviewed by a real person on our team, not a script. We aim to reply within a couple of working days, though this can stretch slightly during busier periods — we would rather take the time to give you an accurate answer than rush a placeholder one.
If your question touches on something specific to a listed operator, such as a withdrawal delay or a bonus dispute, we can offer general guidance on what to check and who to escalate to, but we are an independent comparison site and cannot intervene directly in an account issue between you and a casino.
Before You Write In
A few things are worth checking first, since they cover the questions we get asked most:
- Bonus terms — wagering requirements, maximum bet limits while a bonus is active, and game weightings all affect what a headline offer is actually worth. These sit beside each operator's offer in our reviews rather than in one general disclaimer.
- Payment timings — deposit and withdrawal speeds vary by method and by operator, and are usually confirmed in the casino's own banking section or terms.
- Provincial availability — not every operator accepts players from every Canadian province, so it's worth confirming eligibility on the operator's own site before signing up.
If you're specifically after UK operators that accept players self-excluded from GamStop, that falls outside the scope of this site's Canadian focus — our sister coverage on trusted non-GamStop casinos UK deals with that market instead.
Our Approach to Accuracy
We keep our reviews and rankings updated as operators change their bonuses, banking options and terms, but reader feedback is part of how we catch what's changed. If something we've published no longer matches what an operator offers, or if your own experience with a listed casino differs from what we describe, tell us — it helps keep the site useful for the next reader comparing their options.
Thanks for taking the time to reach out. We read every message and look forward to hearing what's on your mind.